According to the International Executive Consortium, unified communications is an industry term used to describe all kinds of call and multimedia/cross-media message-management characteristics controlled by anyone user for both enterprise and social applications. This includes any venture informational or transactional application that emulates an individual user and works on the single, content-independent personal texting channel (mailbox) regarding contact access.
What exactly does all this technological mumbo jumbo mean towards the average person? Basically it will be the process of taking enterprise phone systems sales and marketing communications out of the Phone Corporations hands & placing the idea under a Broadband Internet association instead. Unified communications take advantage of new technologies in order to integrate and improve the look of messages from a lot of sources. For instance, a new unified messaging process lets you access numerous phone lines, sales departments, e-mail, fax and im from one place. Most of these solutions break down marketing and sales communications barriers so that it can be easier and faster for you to find, reach and communicate with other individuals, and vice versa.
According to where you are and what are the situation requires, your choice for the device you employ (cell phone, PDA, notebook computer desktop computer, fax device) is likely to change, as they are the mode regarding communicating (traditional voice service, IP telephony, mobile phone, call center, text message, I?m, etc.). Everyone else is having the same problem. So, while it really is nice to have every one of these handy tools, it is a chore to remember unique numbers, and to continually check different services for messages.
The thinking behind unified communications is usually to take all of the kinds of communication used by an organization & combine them straight into one easy to use access point. This could include incorporating VoIP, video conferencing, mail, messaging, cell phones, telemarketer firms, home phones, business office phones etc.
Within discussions of single communications, the term ?presence? is normally brought up. This is another industry term used to explain the availability and motivation of a person to communicate. An example of presence can be an Instant Messaging support that allows your associates to indicate whether they are offered, using a status up-date. Presence can also identify the ability to not only determine if someone is out of stock, but to also recognize where your contact is & how you can get some sort of hold of them.
Even if your presence can be monitored and shared with unified communications, getting in touch with you might still be difficult should your access point (email address, place of work phone, home phone, cell phone etc) is not available or known. Right now say you have five solutions to be contacted, might your contacts wish to keep or understand five different waste information to be able to get hold of you anytime they need? With unified marketing and sales communications, you will have one access point (one number) where people can get hold of you, whether they are applying their computer?s im, their softphone, their Ip address phone, email and many others.
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